Follow your latest find.
Check in on your delivery with the latest updates from your carrier.
Delivery updates
No update yet? A new tracking number may need its first carrier scan. Contact support
Where can I find my tracking number?
Look for the tracking number or tracking link in your shipping confirmation email. Check your spam folder too. The shipping confirmation is separate from your order confirmation.
If you can’t find it, contact us with your checkout email and order number, if you have it.
Is my order number the same as my tracking number?
Your order number identifies your purchase. Your tracking number identifies the parcel being delivered by the carrier. This tracker needs the tracking number from your shipping confirmation.
Why isn’t my tracking updating?
A new tracking number may not show movement until the carrier scans the parcel. Updates can also pause between scans while a shipment is in transit.
Check that you copied the number correctly. If it stays unrecognized, there is a long gap, or your expected delivery window has passed, contact us with your order and tracking numbers.
When should my order arrive?
Use the delivery estimate supplied with your order and the latest carrier updates. Timing depends on the product, destination, and shipping progress.
If your expected delivery window has passed, get in touch. You can also read our Shipping Policy.
Why do I have more than one tracking number?
If your shipping emails list separate tracking numbers, check each one individually. Separate parcels may have different delivery updates.
If an item is missing and you can’t find another shipment for it, contact us with your order number and the item’s name.
It says delivered, but I can’t find my parcel.
Check the delivery location, mailbox, and any safe place or reception area. Ask household members or a neighbour who might have accepted it, and review any delivery photo or note from the carrier.
If the parcel is still missing, contact us with your order and tracking numbers so we can help look into it.